Hinoki Hotel warmly appreciates your cooperation in following these guidelines.

Our goal is to ensure that every guest enjoys a peaceful and safe stay, and your support helps us create a truly inviting and comfortable experience for everyone.


Check-In Time: 2:00 PM
Check-Out Time: 11:00 AM
Late Check-Out: Available upon request between 11:00 AM and 3:00 PM. An additional charge of 200 THB per hour (net) will apply. From 3:00 PM to 6:00 PM: A charge equal to half the room rate will apply. For check-outs after 6:00 PM, a full-day rate will be charged.

Deposit:

A deposit is required to confirm your booking.
A key card deposit of 500 THB will be collected at check-in. This deposit will be refunded upon return of the key card at check-out, provided the key card is not lost or damaged. If the key card is lost or damaged, a fine of 500 THB will be charged.

Cancellation Policy:

The deposit for reserving the room is non-refundable.
If you need to modify your reservation, you may do so up to 7 days prior to your scheduled check-in date. Additionally, you have the option to change your reservation to a different date within the next 30 days, subject to availability, and at the same rate.

Payment:

A valid credit card is required to secure your reservation.
Payment methods include major credit cards, cash, and direct bank transfers. To arrange a bank transfer or online payment, kindly contact the hotel directly.

Room Occupancy:

Children under 6 years: Can stay free of charge when using existing beds and linen. They will also enjoy complimentary breakfast.
Children aged 6 years and older: Will incur a charge of 400THB per night for a towel and breakfast.
Only registered guests are allowed in the rooms. Any additional guests must be registered at the front desk and may incur additional charges.
 

Smoking Policy:

Hinoki Hotel is a non-smoking property. Smoking is prohibited in all indoor areas. If smoking occurs in a hotel room, 1,000 THB will be charged. Please smoke only in the designated areas outside the building.

Pet Policy:

Pets are not allowed on the property.

Room Release Policy:

If guests expect to arrive after 11:59 PM, please contact the hotel in advance. If the hotel is unable to contact the guest, we reserve the right to release the room and cancel the reservation.

Facilities Access Policy

Guests have access to the swimming pool, sauna, Onsen, and gym during 9:00 AM - 9:00 PM.



Parking:

Complimentary parking is available for guests. Please ensure your vehicle is parked in designated areas. The hotel is not responsible for any loss or damage to vehicles or personal items.

ID Requirement

Valid photo identification is required at check-in.
We request that all non-local residents present passports and immigration entry cards upon arrival, according to Thai immigration laws.

Onsen Policy

We’re excited to offer you a relaxing onsen experience. To ensure the comfort and enjoyment of all guests, please kindly follow these guidelines:

  1. Opening Hours: Our onsen is open daily from 9:00 AM to 9:00 PM. Please plan your visit within this time.

  2. Proper Attire: Only swimwear or a towel may be worn in the onsen. We provide towels at the front desk for your convenience.

  3. Cleanliness First: Please rinse your body thoroughly before entering the onsen to ensure the water remains clean for everyone. We also ask that you use the restroom beforehand.

  4. Children’s Access: Children aged 4 and above are welcome to use the onsen. All children must be accompanied by an adult at all times and should follow all safety guidelines.

  5. Respectful Environment: For the comfort and privacy of other guests, please do not take photos if others are using the onsen. We ask that all guests help maintain a quiet, respectful atmosphere.

Thank you for your understanding and cooperation. Enjoy a peaceful and refreshing time at our onsen!